All sales are final, "as is", with no returns or exchanges for any reason except for the product being damaged during shipment as evidenced by notating damage on delivery carrier's freight bill at time of delivery or found to have manufacturer defects.
Claims for damages on packaging material or product backing that do not affect synthetic grass product performance or grass appearance shall not be accepted.
Special close out sales or obsolete inventory sales may feature product with minor defects. Sales of these items are final "as is", with no returns or exchanges.
All pictures of synthetic grass products are representative and not actual. Slight differences in product are possible given manufacturing tolerances and material availability.
Prices for artificial grass are subject to change without notice.
In no event shall Seller be liable, whether in contract or in tort (including negligence) or under any other legal theory (including strict liability), for the loss of goodwill, profits or revenues, personal injury, loss of use or similar economic loss, or for indirect, special, incidental, consequential, punitive or similar damages arising out of or in connection with the use, defect, condition, possession, performance, maintenance, non-delivery or late delivery of the products. In no event shall Seller's aggregate liability exceed the sum of the amounts actually paid by Buyer to Seller. Seller also disclaims any implied warranties in fact or by law or otherwise, including without limitation, any implied conditions or warranties as to merchantability or fitness for a particular purpose.
Any claims by Buyer for defects or nonconformance must be reported to Seller in writing along with pictures and written explanation within 7 days of the first original delivery attempt. Buyer agrees to settle any dispute or claims directly with Seller in strict accordance with the terms and conditions on this Policies page.
Shipping usually takes up to 7-10 business days to arrive.
Seller makes its best effort to dispatch goods urgently all times and dates given by seller are only estimates.
Questions about Claims should be directed to our office by contacting us via phone or email through the website.
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Does Bionic Grass service Florida, Caribbean, Latin America, Orlando, Tampa, Naples, Miami, Palm Beach, Ft. Lauderdale, Jacksonville?
Will Bionic Grass ship artificial turf nationwide?
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